Return Policy


You can cancel an order until it has been shipped out by seller by calling the seller directly or contacting customer service desk. This includes items purchased on sale. Any amount you paid will be credited back to your account for valid cancelled orders.

For specific queries, please read the FAQs below.

Can I modify the shipping address of my order after it has been placed?

No . You cannot modify the shipping address of your order after the order is placed. What you can do is ask customer care to cancel the order and you can place a fresh order with the correct details.

I just cancelled my order. When will I receive my refund?

For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund back in your account in 10 working days after your order has been cancelled. Please note that the loyalty points once redeemed won’t be reinstated.


Returns are subject to sellers’ return policy. To return any item, you must retain the original invoice and preserve the product to be returned in its original condition, tags and packaging. You are welcome to try out a product but please take adequate measure to preserve its original condition and sale-ability.

If you have any questions, write to .

For specific queries, please read the FAQs below:

What is Loom &Tiles 15 day return policy? How does it work?

Loom & Tiles 15 day returns policy seeks to help buyers who are not satisfied by their purchase from the sellers on the site. Our 15 days return policy gives you an option to return items purchased on for valid and specific reasons within 15 days from placing the order on the website. The returned product should be unused and be preserved in its original condition, with tags and packaging intact. You are welcome to try out a product but please take adequate measure to ensure that it is in resalable condition.

What are the valid and specific reasons for returning a product back to us?

Size doesn’t match

Damaged/torn/soiled merchandise

A missing item

Wrong Product (not same as ordered) – Color, size     


How can I return a product to seller?

The address of sellers is on the delivery documents. Some sellers may offer return addresses in multiple cities for ease in ordering. Check with the respective sellers for this.

If a seller finds the return as valid return; a refund will be initiated by the seller. Refund will be credited back to your account of pay method used by you. Valid returns are returns which pass the quality check followed by a seller. If the returned product does not pass the quality check, the amount you paid for that product will be not be credited back or refunded, along with the courier charge. The same item will be returned back to you.

If you wish to return a product, please send an email from your registered email address to the seller and to

If you wish to return a product, please send back.


1st floor, Behind Sapna Garden, 
Narayan Bagh Road, 

Which products are exceptions to this return policy?

Following products will not be eligible for return:

  • Undergarments, inner-wear and fashion accessories cannot be returned.
  • Damages due to misuse of product
  • Any consumable item which has been used/installed
  • Tampered products
  • Any defect/damage not covered under manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging, if any, and all other items originally included in the products delivered

All qualified sellers of clothing and jewellery accept returns subject to the following conditions:

  • Clothes are not used, altered, washed, soiled or damaged in any way
  • Original tags and packaging should be intact.